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6 Item(s)

My item is damaged
Laila Ibrahim Sep 22, 2019

We are very sorry for your damaged item. We are unable to check items when they are posted out, other than a good once over. When our suppliers send us the goods, in transit some damages may apply, as the goods are shipped thousands of miles.  Simply, you can opt for store credit (this wil...

My Item is not as Described or Wrong Colour
Laila Ibrahim Sep 22, 2019

We try to show the item exactly as the supplier has supplied to us. We use the exact details that our suppliers give to us, so make sure to be accurate to that. If however you are unsatisfied with the product you can opt for store credit. We are only able to provide store credit as the cost of d...

Cancel my order
Laila Ibrahim Oct 11, 2019

If you would like your order cancelled it must be in the "processing" stage, it cannot be in the picking, packing or order sent stage. Please login to check the status of your order, if it is processing, you can cancel your order by clicking here If you have an account with us, make RMA tickets...

Important HeartHijab Announcement
Laila Ibrahim Jan 24, 2020

Important announcement from HeartHijab We have had a very tricky trading period where we sold our Hijabs at extremely low prices. These prices gave us a bit of trouble because it meant we sold way too many without making any profit to sustain the business costs. We therefore have put our prices...

CORONAVIRUS - COVID19 IMPORTANT ANNOUNCEMENT
Laila Ibrahim Mar 13, 2020

CORONAVIRUS Important announcement from HeartHijab LUCKILY WE ARE STILL OPERATING DURING THIS PERIOD, WE HOWEVER WILL BE DOING ORDERS SLOWER.  WE HAVE PUT OUR DELIVERY PRICES HIGHER TO COVER FOR THE INCREASED COSTS TO HAVE ITEMS DELIVERED TO US.  YOU CAN EXPECT A DELAY OF AROUND 2 ...

Missing/Skipped Items
Laila Ibrahim Sep 17, 2019

Sometimes when you order, our stock count might not be correct, this could be due to manufacturers not sending us the correct amount. When we pick the items from our shelves in the warehouse, we have a button that lets us press skip when we cannot find the item or it is out of stock. This notifi...

Root Catalog

6 Item(s)