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where is my order?

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STATUS & SERVICE UPDATES
Laila Ibrahim Sep 17, 2019

Important announcement from HeartHijab We have had a very tricky trading period where we sold our Hijabs at extremely (stupidly) low prices. These prices gave us a bit of trouble because it meant we sold way too many without making any profit to sustain the business costs. We therefore have put...

Where is my Order?
Laila Ibrahim Sep 22, 2019

If you log in to your account then go to see the list of your orders. This will give a status: Processing: This means that we're waiting to start picking your items, if it has not started yet, you can request a cancellation after 48hours. Sometimes processing is delayed due to manufacturers not...

My Order is Late
Laila Ibrahim Sep 22, 2019

We are very sorry that your order is late, this can sometimes happen due to manufacturer delays, logistic delays, or simply we're backed up in our warehouse with too many orders. If you would like to cancel your order you can make a claim here If you have an account with us, make RMA tickets&nbs...

I Missed my Delivery, what should I do?
Laila Ibrahim Sep 22, 2019

We deliver with royal mail, so if you ordered you should have recieved a red notice card telling you what to do next. The items will be held by your local delivery office, where you can go to collect them the next working day at there stated working hours, or you can ask them to attempt a redeli...

Important HeartHijab Announcement
Laila Ibrahim Jan 24, 2020

Important announcement from HeartHijab We have had a very tricky trading period where we sold our Hijabs at extremely low prices. These prices gave us a bit of trouble because it meant we sold way too many without making any profit to sustain the business costs. We therefore have put our prices...

CORONAVIRUS - COVID19 IMPORTANT ANNOUNCEMENT
Laila Ibrahim Mar 13, 2020

CORONAVIRUS Important announcement from HeartHijab LUCKILY WE ARE STILL OPERATING DURING THIS PERIOD, WE HOWEVER WILL BE DOING ORDERS SLOWER.  WE HAVE PUT OUR DELIVERY PRICES HIGHER TO COVER FOR THE INCREASED COSTS TO HAVE ITEMS DELIVERED TO US.  YOU CAN EXPECT A DELAY OF AROUND 2 ...

I want to speak to someone
Laila Ibrahim Sep 22, 2019

We understand that you want to be heard right away as a customer. That is important to us. This system is the fastest way to resolve your problem/complaint. As we have thousands of orders to deal with everyday, and as a massive discounter. We do not have the staff to answer thousands of queries,...

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