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Missing/Skipped Items

Laila Ibrahim posted this on 17 Sep 2019

Sometimes when you order, our stock count might not be correct, this could be due to manufacturers not sending us the correct amount.

When we pick the items from our shelves in the warehouse, we have a button that lets us press skip when we cannot find the item or it is out of stock.
This notifies you by email that some items were skipped, it will also show in your order control pannel.

You can request a refund for these items by clicking here
We manually do this, but if you need it done urgently, you can use the link to request a faster refund.
You can also request store credit, this helps us keep our prices low as the credit card companies still charge us, even when we refund you.

If you have an account with us, make RMA tickets here

If you ordered as a guest, without creating an account, you can still make a ticket for that order, You can make a guest RMA here