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where is my order?

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Where is my Order?
Laila Ibrahim 22 Sep 2019

If you log in to your account then go to see the list of your orders. This will give a status: Processing: This means that we're waiting to start picking your items, if it has not started yet, you can request a cancellation after 48hours. Sometimes processing is delayed due to manufacturers not...

My Order is Late
Laila Ibrahim 22 Sep 2019

We are very sorry that your order is late, this can sometimes happen due to manufacturer delays, logistic delays, or simply we're backed up in our warehouse with too many orders. If you would like to cancel your order you can make a claim here If you have an account with us, make RMA tickets&nbs...

I Missed my Delivery, what should I do?
Laila Ibrahim 22 Sep 2019

We deliver with royal mail, so if you ordered you should have recieved a red notice card telling you what to do next. The items will be held by your local delivery office, where you can go to collect them the next working day at there stated working hours, or you can ask them to attempt a redeli...

NEW CUSTOMER CARE SYSTEM
Laila Ibrahim 15 Aug 2021

Our Customer Care system is now LIVE! When you make an order, if you have any issues then log in to your account and head over to your account section You can then proceed to click to "My Tickets" where you can select the order and items you have a query about. You can select from the options ...

I want to speak to someone
Laila Ibrahim 22 Sep 2019

We understand that you want to be heard right away as a customer. That is important to us. This system is the fastest way to resolve your problem/complaint. As we have thousands of orders to deal with everyday, and as a massive discounter. We do not have the staff to answer thousands of queries,...

STATUS & SERVICE UPDATES
Laila Ibrahim 17 Sep 2019

We are now operating at full capacity with no delays, we're also using our new customer care system and have a very high customer satisfaction rate.

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