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where is my order?

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STATUS & SERVICE UPDATES
Laila Ibrahim 17 Sep 2019

We're working through a bunch of orders right now, we are slightly delayed due to brexit issues/customs and currency conditions. We are however still taking orders and will be caught up fully in the next few days. WE WILL HAVE ALL ORDERS OUT BY END OF NEXT WEEK. 31st October 2019 ORDERS ARE GO...

Where is my Order?
Laila Ibrahim 22 Sep 2019

If you log in to your account then go to see the list of your orders. This will give a status: Processing: This means that we're waiting to start picking your items, if it has not started yet, you can request a cancellation after 48hours. Sometimes processing is delayed due to manufacturers not...

My Order is Late
Laila Ibrahim 22 Sep 2019

We are very sorry that your order is late, this can sometimes happen due to manufacturer delays, logistic delays, or simply we're backed up in our warehouse with too many orders. If you would like to cancel your order you can make a claim here If you have an account with us, make RMA tickets&nbs...

I Missed my Delivery, what should I do?
Laila Ibrahim 22 Sep 2019

We deliver with royal mail, so if you ordered you should have recieved a red notice card telling you what to do next. The items will be held by your local delivery office, where you can go to collect them the next working day at there stated working hours, or you can ask them to attempt a redeli...

I want to speak to someone
Laila Ibrahim 22 Sep 2019

We understand that you want to be heard right away as a customer. That is important to us. This system is the fastest way to resolve your problem/complaint. As we have thousands of orders to deal with everyday, and as a massive discounter. We do not have the staff to answer thousands of queries,...

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