We understand that you want to be heard right away as a customer. That is important to us. This system is the fastest way to resolve your problem/complaint.
As we have thousands of orders to deal with everyday, and as a massive discounter. We do not have the staff to answer thousands of queries, we would need to put prices up to do so.
We therefore have a system which allows us to deal with customer complaints in the most satisfying way, by resolving your issues and getting you what you want in the most simple steps without going back and fourth.
Please head over to one of the questions on our FAQ that relate to your problem and then follow the instructions. We will then get notified exactly what you want and proceed to process your complaint.
If you have an account with us, make RMA tickets here
If you ordered as a guest, without creating an account, you can still make a ticket for that order, You can make a guest RMA here.